Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at Jpstore.id@Mail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at Jpstore.id@Mail.com.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
What are non-returnable items? Due to hygiene factors, some products cannot be returned, exchanged or refunded. The following is a list of products

1. Beauty products
2. Earrings
3. Underwear (bra, lingerie, male / female underwear, undershirts / singlets)
4. Swimwear
5. Watches
6. Socks
7. Products for sale by SELLER (non-exchangeable but refundable)
8. Products shipped from abroad (cannot be exchanged but can be refunded)

The replacement product that I want is not available (out of stock), what about my money?

If a replacement product is not available, we will make a refund according to the amount and payment method you use. You will get an email and SMS notification when the refund has been processed.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.